Hi, I'm Lance — the brains behind BITS Melbourne (and the guy you call when your computer says “no”). With 20 years of hands-on experience in IT support, cybersecurity, Microsoft 365, and business tech solutions, I’ve made it my mission to help Melbourne’s small businesses run smoother, safer, and smarter. I speak fluent “tech” but promise to keep it human. Whether it’s fixing networks, backing up data, or untangling digital chaos — I’ve got you.