BITS Melbourne respects your privacy and is committed to handling personal information responsibly. This policy explains the types of information we may collect, why we use it and the choices available to you.
Information we collect
We may collect information you provide when you contact us, request an assessment, book support or become a customer. This may include your name, business name, telephone number, email address, service address, appointment details and information required to understand or deliver an IT service.
Our website may also collect limited technical information such as browser type, device information, referring pages and general usage data through hosting, security or analytics services.
How we use information
We use information where reasonably required to respond to enquiries, provide quotes, schedule and deliver services, communicate about support, maintain business records, improve our website and services, protect our systems and meet legal obligations.
We do not sell personal information.
When information may be disclosed
Information may be provided to trusted service providers where necessary to operate our business or deliver a requested service. Examples can include booking platforms, cloud providers, software vendors, telecommunications providers, payment processors and professional advisers. We aim to limit disclosure to the information reasonably required for the relevant purpose.
We may also disclose information where required or authorised by law, or where necessary to protect our rights, customers, systems or the public.
Bookings and external services
Our booking page uses Calendly, our contact form uses Resend for secure email delivery, and remote support may use Splashtop SOS. Those providers handle information according to their own terms and privacy practices. Links to third-party services are provided for convenience and do not make BITS Melbourne responsible for their independent privacy practices.
Cookies and website data
The website and its service providers may use cookies or similar technologies for essential operation, security, performance and analytics. You can control many cookies through your browser settings, although blocking essential cookies may affect functionality.
Information security
We take reasonable technical and organisational steps to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system can be guaranteed completely secure, so please avoid sending passwords or highly sensitive credentials through ordinary email or website forms.
Access and corrections
You may contact us to request access to personal information we hold about you, or to ask for inaccurate information to be corrected. We may need to verify your identity before responding and may be unable to provide access in circumstances permitted by law.
Retention
Information is retained only for as long as reasonably required for the purpose it was collected, service delivery, security, dispute resolution, record keeping or legal obligations. Information that is no longer required may be securely deleted or de-identified where appropriate.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version will be published at this URL with an updated date.
Privacy enquiries
If you have a question, concern or request relating to privacy, contact: